Position title
Jio Recruitment 2023 - Jio Vacancy - Customer Care Executive Post
Job Location
India
Remote work from: IND
Base Salary
USD11,000-USD18,000 Per month
Qualifications
Any Graduate
Employment Type
Full-time
Description
Jio Recruitment 2023
Join our dynamic team at Jio as a Customer Care Executive and be a pivotal part of our commitment to delivering exceptional customer service. As a Customer Care Executive, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing support through various communication channels.
Jio Careers
Responsibilities:
- Customer Engagement:
- Interact with customers via phone, email, and chat to provide timely and accurate information.
- Proactively engage with customers to understand their needs, address concerns, and ensure a positive overall experience.
- Collaborate with cross-functional teams to resolve customer issues and escalate complex problems to higher-level support when necessary.
- Problem Resolution:
- Identify and analyze customer issues, providing effective and efficient solutions.
- Troubleshoot technical problems, guiding customers through step-by-step resolutions.
- Document and maintain accurate records of customer interactions, feedback, and resolutions in the customer relationship management (CRM) system.
Hiring organization
Date posted
December 29, 2023
Valid through
March 31, 2024
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