Jio Recruitment 2023

Join our dynamic team at Jio as a Customer Care Agent and be at the forefront of delivering exceptional customer service. As a Customer Care Agent, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing information about our products and services. This position requires a customer-centric mindset, excellent communication skills, and the ability to thrive in a fast-paced environment.

Jio Careers

Responsibilities:

• Customer Engagement and Issue Resolution:
  • Interact with customers via phone, email, and chat to understand their needs and concerns.
  • Provide accurate information about products, services, and account details.
  • Resolve customer issues efficiently and escalate complex problems to the appropriate channels for resolution.
• Communication and Collaboration:
  • Maintain a professional and positive attitude in all customer interactions.
  • Collaborate with cross-functional teams to ensure seamless communication and problem resolution.
  • Clearly document customer interactions and solutions in the system for future reference and analysis.
• Product Knowledge and Continuous Improvement:
  • Stay updated on the latest products, services, and promotions to provide accurate information to customers.