Position title
Jio Recruitment 2023 - Job Alert - Help Desk Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD17,500 Per month
Qualifications

Graduation

Employment Type
Full-time





Description

Jio Recruitment 2023

As a Help Desk Support Associate at Jio, you will play a pivotal role in ensuring our customers have a seamless and satisfying experience with our services. You will be the first point of contact for our customers, addressing their inquiries and resolving technical issues. We are looking for enthusiastic and dedicated individuals, including freshers, who are eager to learn, grow, and contribute to our mission of providing exceptional customer service.




Jio Careers

Responsibilities:

  1. Customer Assistance: Provide prompt and professional assistance to customers via phone, email, or chat, addressing their queries, concerns, and technical issues. Ensure a positive customer experience by actively listening, troubleshooting, and resolving their problems.
  2. Technical Troubleshooting: Diagnose and resolve basic technical issues related to Jio services, including network connectivity, device configuration, and software problems. Escalate complex technical issues to senior support staff when necessary.




Jio Jobs Near Me

Skills:

  1. Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues. Ability to convey technical information in a clear and understandable manner.
  2. Problem-Solving: Proficiency in basic technical troubleshooting and problem-solving. Willingness to learn and adapt to new technologies and platforms.
  3. Customer-Focused: A passion for delivering exceptional customer service, a patient demeanor, and the ability to empathize with customer needs and concerns.

Qualifications:

  • Minimum of a high school diploma or equivalent.
  • Basic understanding of computer hardware, software, and network concepts.
Important Links

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Date posted
November 4, 2023
Valid through
March 31, 2024
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Position: Jio Recruitment 2023 - Job Alert - Help Desk Post

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