Jio Recruitment 2024

Join our dynamic team at Jio, a leading telecommunications company, as a Customer Service Supervisor. In this role, you will play a pivotal part in ensuring exceptional customer service delivery, leading a team of dedicated customer service representatives. As a Customer Service Supervisor, you will contribute to the overall success of our customer support operations by fostering a positive work environment, driving performance, and maintaining high-quality service standards.

Jio Careers

Responsibilities:

• Team Leadership:
  • Lead and motivate a team of customer service representatives to achieve performance targets and deliver exceptional service.
  • Provide guidance and coaching to team members, fostering a positive and collaborative work environment.
  • Conduct regular team meetings to communicate goals, share updates, and address any challenges or concerns.
• Quality Assurance:
  • Monitor and evaluate customer service interactions to ensure compliance with established quality standards.
  • Implement continuous improvement initiatives to enhance service delivery and efficiency.
  • Collaborate with training teams to identify areas for skill development and organize relevant training sessions.

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