Lenskart Recruitment 2023

Lenskart is India's leading eyewear retailer, committed to providing a seamless and delightful shopping experience for our customers. As we continue to grow, we are seeking passionate individuals to join our dynamic team as Customer Care Agents.

Lenskart Careers

Responsibilities:

1. Customer Engagement:
   • Act as the first point of contact for Lenskart customers, providing exceptional service through various channels, including phone, email, and chat.
   • Listen actively to customer concerns, inquiries, and feedback, ensuring a personalized and empathetic response to enhance customer satisfaction.
   • Collaborate with cross-functional teams to resolve customer issues promptly, maintaining a focus on first-call resolution and a positive customer experience.
2. Product Knowledge and Assistance:
   • Develop a deep understanding of Lenskart's product range and stay updated on new releases, promotions, and industry trends.
   • Assist customers in product selection, guiding them through features, specifications, and fitting options.