Meesho New Vacancy 2024

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Responsibilities:

1. Team Supervision: Supervise the customer service team and ensure they are providing excellent service to our customers.
2. Customer Satisfaction: Address customer concerns and complaints promptly and professionally, ensuring customer satisfaction.
3. Process Improvement: Identify areas for improvement in our customer service processes and implement changes as necessary.
4. Training: Provide training and guidance to customer service team members to enhance their skills and performance.
5. Reporting: Prepare reports on customer service metrics and provide feedback to management on customer service strategies and trends.

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Skills:

1. Excellent communication and interpersonal skills.
2. Strong leadership and team management skills.
3. Ability to handle difficult customer situations with professionalism.
4. Proficiency in customer relationship management (CRM) software.

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