Position title
Myntra Careers 2023 - Daily Jobs - Customer Support Analyst Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD17,500 Per month
Qualifications

Any Graduate

Employment Type
Full-time





Description

Myntra Recruitment 2023

Myntra is a leading online fashion destination that is redefining the way people shop for fashion and lifestyle products. With a commitment to providing an unparalleled customer experience, we are looking for a dynamic and customer-focused individual to join our team as a Customer Support Analyst.




Myntra Careers

Responsibilities:

  • Customer Interaction: Engage with customers via various channels, including phone, email, and chat, to resolve their queries, concerns, and issues promptly and professionally. Provide accurate and timely information, ensuring customer satisfaction and building positive relationships.
  • Problem Resolution: Analyze customer issues, troubleshoot problems, and collaborate with internal teams to find effective solutions. Take ownership of customer concerns and follow through to ensure resolution, striving for first-contact resolution whenever possible.
  • Documentation and Reporting: Maintain detailed and accurate records of customer interactions, feedback, and resolutions. Contribute to the development of knowledge base articles and support documentation. Generate regular reports on common customer issues to help improve overall product and service quality.




Myntra Jobs Near Me

Skills:

  • Communication Skills: Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner. Strong active listening skills to understand customer needs effectively.
  • Problem-Solving: Proven ability to analyze problems, think critically, and develop creative solutions. A logical and methodical approach to troubleshooting customer issues.
  • Customer Focus: A genuine passion for customer service with a commitment to delivering exceptional customer experiences. Ability to empathize with customers and demonstrate patience and resilience in challenging situations.
Important Links

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Date posted
December 5, 2023
Valid through
March 31, 2024
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Position: Myntra Careers 2023 - Daily Jobs - Customer Support Analyst Post

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