Pidilite Recruitment 2023

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and customer-centric environment? Pidilite, a leading name in the industry, is seeking a dedicated and customer-focused individual to join our team as a Customer Care Associate.

Pidilite Careers

Responsibilities:

• Customer Engagement:
  • Interact with customers through various channels, including phone, email, and chat, to address inquiries, provide product information, and resolve issues promptly.
  • Foster positive relationships with customers by actively listening to their concerns, empathizing with their needs, and offering effective solutions.
  • Proactively follow up with customers to ensure their satisfaction, seeking opportunities for upselling and promoting additional products or services.
• Issue Resolution:
  • Investigate and analyze customer issues to determine root causes and implement corrective actions, ensuring a swift and satisfactory resolution.
  • Collaborate with cross-functional teams to escalate and resolve complex customer problems, maintaining a high level of professionalism and customer-centric focus.