Pidilite Recruitment 2023

We are seeking a dedicated and proactive Customer Support Analyst to join our dynamic team. As a pivotal member of our customer support department, you will play a key role in ensuring our customers receive unparalleled service and assistance. If you are a self-motivated professional with excellent communication skills and a passion for customer satisfaction, we invite you to be part of our journey.

Pidilite Careers

Responsibilities:

• Customer Assistance and Issue Resolution:
  • Respond promptly to customer inquiries, providing accurate and timely information, and addressing concerns with a solutions-oriented approach.
  • Troubleshoot and resolve customer issues by collaborating with cross-functional teams, ensuring a seamless and positive customer experience.
  • Document and track customer interactions, feedback, and resolutions to contribute to ongoing process improvement.
• Product Knowledge and Training:
  • Develop and maintain a deep understanding of Pidilite's product offerings, features, and updates to effectively assist customers.
  • Provide training and guidance to customers on product usage, best practices, and troubleshooting procedures.
  • Collaborate with internal teams to stay informed about upcoming product releases and improvements, ensuring customers are well-informed.