Pidilite Recruitment 2023

At Pidilite, we believe in fostering creativity and innovation. As a leading manufacturer of adhesives, sealants, and construction chemicals, we are dedicated to providing high-quality products that empower individuals and industries alike. Our commitment to customer satisfaction is unwavering, and we are seeking a dynamic Customer Service Manager to lead our passionate team.

Pidilite Careers

Responsibilities:

• Customer Experience Excellence:
  • Oversee and optimize the end-to-end customer experience, ensuring that all touchpoints are seamless and customer-centric.
  • Collaborate with cross-functional teams to identify and implement improvements in processes and systems to enhance customer satisfaction.
  • Address and resolve escalated customer issues with a focus on achieving prompt and effective solutions.
• Team Leadership and Development:
  • Lead and inspire a team of customer service representatives, providing guidance and support to ensure a high level of performance.
  • Foster a positive and collaborative team culture, promoting continuous learning and professional development.
  • Conduct regular performance evaluations, coaching sessions, and training programs to enhance the team's skills and knowledge.