Smart Bazaar Recruitment 2023

Smart Bazaar is a dynamic and innovative e-commerce platform committed to redefining the online shopping experience. As a rapidly growing company, we are seeking a dedicated and talented individual to join our team as a Customer Support Analyst. If you are passionate about customer satisfaction, thrive in a fast-paced environment, and possess excellent communication skills, we want to hear from you.

Smart Bazaar Careers

Responsibilities:

1. • Customer Advocacy:
     • Serve as the first point of contact for customers, demonstrating empathy and professionalism to address inquiries, resolve issues, and ensure a positive overall experience.
     • Proactively engage with customers through various channels, including email, chat, and phone, to provide product information, assistance, and guidance.
   • Problem Resolution:
     • Investigate and analyze customer issues, collaborating with cross-functional teams to identify root causes and implement effective solutions.
     • Escalate complex issues to the appropriate teams and follow through to ensure timely resolution, keeping customers informed throughout the process.