Position title
Snapdeal Recruitment 2023 - All Job For You - Help Desk Post
Job Location
India
Remote work from: IND




Base Salary
USD10,500-USD17,500 Per month
Qualifications

Any Graduate.

Employment Type
Full-time





Description

Snapdeal Recruitment 2023

Snapdeal, one of India's leading e-commerce platforms, is seeking a dynamic and customer-centric Help Desk Specialist to join our innovative and fast-paced team. If you thrive in a collaborative environment and have a passion for providing exceptional customer support, we want to hear from you!




Snapdeal Careers

Responsibilities:

  • Customer Assistance:
    • Respond promptly and effectively to customer inquiries through various channels, including email, chat, and phone.
    • Provide accurate information and solutions to customer issues, ensuring a positive and seamless experience.
    • Collaborate with cross-functional teams to resolve complex problems and escalate issues when necessary.
  • Technical Troubleshooting:
    • Diagnose and troubleshoot technical issues related to our platform, products, and services.
    • Guide customers through step-by-step solutions and ensure timely resolution of technical problems.
    • Document and escalate unresolved issues to the appropriate teams for further investigation.




Snapdeal Jobs Near Me

Skills:

  • Excellent Communication:
    • Strong verbal and written communication skills with the ability to convey technical information in a clear and understandable manner.
    • Active listening skills to understand and address customer needs effectively.
  • Technical Proficiency:
    • Basic understanding of e-commerce platforms, mobile applications, and common technical issues faced by users.
    • Familiarity with troubleshooting techniques and the ability to adapt to new technologies.
  • Customer Focus:
    • Empathy and patience in dealing with customer concerns and providing support.
    • Ability to prioritize and manage multiple tasks while maintaining a high level of customer satisfaction.
Important Links

Find the Link in Apply Now Button



Date posted
December 4, 2023
Valid through
March 31, 2024
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Position: Snapdeal Recruitment 2023 - All Job For You - Help Desk Post

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