Swiggy Recruitment 2023

At Swiggy, we are committed to delivering exceptional culinary experiences to our customers. As a Customer Care Executive, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing top-notch support. Join our dynamic team and be a part of the food revolution!

Swiggy Careers

Responsibilities:

• Customer Engagement:
  • Engage with customers via multiple channels (phone, chat, email) to understand their concerns, inquiries, and feedback.
  • Demonstrate a genuine passion for customer service, going the extra mile to ensure a positive and memorable experience.
  • Proactively identify and address customer needs, providing timely and accurate information about Swiggy services, orders, and promotions.
• Issue Resolution:
  • Investigate and resolve customer complaints and issues with empathy and efficiency.
  • Collaborate with cross-functional teams to streamline processes and implement solutions that enhance the overall customer experience.
  • Maintain detailed and accurate records of customer interactions, ensuring that all issues are documented and resolved in a timely manner.