Swiggy Recruitment 2023

Are you passionate about delivering exceptional customer experiences? Join our dynamic team at Swiggy as a Customer Support Analyst and be at the forefront of ensuring customer satisfaction. As a Customer Support Analyst, you'll play a pivotal role in addressing customer queries, resolving issues, and upholding Swiggy's commitment to providing seamless service. If you thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to delivering top-notch support, we invite you to be a part of our growing family.

Swiggy Careers

Responsibilities:

• Customer Query Resolution:
  • Respond promptly to customer inquiries via various channels, including chat, email, and phone, demonstrating a high level of professionalism and empathy.
  • Investigate and resolve customer issues, ensuring a positive resolution and fostering customer loyalty.
  • Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring timely and efficient solutions.
• Continuous Process Improvement:
  • Identify trends in customer concerns and feedback, providing valuable insights to improve overall service quality.
  • Work closely with the product and technology teams to streamline processes and implement enhancements to optimize the customer support experience.
  • Proactively contribute to the development and maintenance of knowledge resources to empower customers and enhance their self-service capabilities.