Swiggy Recruitment 2023

Join our dynamic and fast-paced team at Swiggy, a leading online food delivery platform committed to bringing joy to millions through delightful culinary experiences. As a Customer Support Representative, you'll play a crucial role in ensuring our customers receive exceptional service, addressing their inquiries, and contributing to the overall success of our customer support operations.

Swiggy Careers

Responsibilities:

• Customer Assistance and Issue Resolution:
  • Provide prompt and courteous assistance to Swiggy users through various channels, including phone, chat, and email.
  • Resolve customer queries, concerns, and issues efficiently, ensuring a positive and satisfactory experience.
  • Collaborate with cross-functional teams to escalate and solve complex problems, fostering a customer-centric approach.
• Product Knowledge and Communication:
  • Stay well-informed about Swiggy's products, services, and policies to effectively communicate information to customers.
  • Clearly articulate solutions, guidelines, and updates to users, contributing to an informed and empowered customer base.
  • Proactively gather customer feedback and insights, communicating trends and patterns to the relevant teams for continuous improvement.