Swiggy Recruitment 2023

We are seeking a dedicated and customer-focused individual to join our dynamic team as a Customer Care Agent at Swiggy. As a crucial part of our customer support team, you will be responsible for providing exceptional service to our users, addressing their queries, and ensuring a positive experience throughout their interaction with Swiggy.

Swiggy Careers

Responsibilities:

• Customer Support Excellence:
  • Respond promptly and professionally to customer inquiries via phone, email, and chat, addressing concerns and resolving issues to the customer's satisfaction.
  • Proactively engage with users to educate them on Swiggy's services, troubleshoot problems, and ensure a seamless and delightful experience.
  • Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring a high level of customer satisfaction.
• Quality Assurance:
  • Conduct thorough investigations into customer complaints, identifying patterns and areas for improvement in our services.