Swiggy Recruitment 2023

Join Swiggy, India's leading food delivery platform, and be a key player in providing exceptional customer service. Swiggy is dedicated to transforming the way India eats, and as a Customer Care Executive, you will play a crucial role in ensuring a delightful experience for our customers.

Swiggy Careers

Responsibilities:

• Customer Assistance:
  • Engage with customers via multiple channels, including phone calls, emails, and live chat, to address inquiries, resolve issues, and provide assistance.
  • Demonstrate a deep understanding of Swiggy's services, policies, and procedures to guide customers effectively through various processes.
  • Proactively identify and solve customer concerns, ensuring a high level of satisfaction and loyalty.
• Order Management:
  • Efficiently handle order-related issues, such as late deliveries, missing items, or quality concerns, with a focus on quick resolution and customer satisfaction.