Position title
Swiggy Recruitment 2023 - Free Job Alert - Customer Experience Manager / Agent Post
Job Location
India
Remote work from: India




Base Salary
USD14,500-USD22,500 Per month
Qualifications

Graduation Degree

Employment Type
Full-time





Description

Swiggy Recruitment 2023

We are seeking dedicated and customer-centric individuals to join our team as Customer Experience Managers/Agents. As a Customer Experience Manager/Agent at [Company Name], you'll be at the forefront of ensuring our customers have a delightful experience when using our platform.




Swiggy Careers

Responsibilities:

  1. Customer Support: Provide exceptional customer support via chat, email, and phone, addressing customer inquiries, concerns, and feedback promptly and professionally. Ensure every customer interaction leaves a positive impression.
  2. Order Management: Oversee order processing and delivery coordination, resolving any issues that may arise during the process. Collaborate with our delivery partners and restaurants to ensure orders are delivered accurately and on time.




Swiggy Jobs Near Me

Skills:

  1. Excellent Communication: Strong verbal and written communication skills. You should be able to articulate solutions to customers clearly and professionally.
  2. Empathy: Show empathy towards customers' concerns and be able to handle challenging situations with patience and grace.
  3. Problem-Solving: Strong problem-solving skills, with the ability to think on your feet and make quick decisions to resolve customer issues.

Qualifications:

  1. Bachelor's Degree: A Bachelor's degree in any field is preferred but not mandatory for candidates with relevant experience.
  2. Customer Service Experience: Prior experience in a customer service role is a plus but not required for fresher candidates. We value a customer-centric mindset and a willingness to learn.
  3. Tech-Savvy: Comfortable with using various software and systems to manage customer interactions efficiently.
Important Links

Find the Link in Apply Now Button



Date posted
October 25, 2023
Valid through
January 31, 2024
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Position: Swiggy Recruitment 2023 - Free Job Alert - Customer Experience Manager / Agent Post

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