Swiggy Recruitment 2023

We are looking for a Customer Service Manager to join our team and help us provide the best possible experience for our customers. In this role, you will lead and manage a team of customer service representatives, develop and implement customer-centric policies and procedures, resolve customer issues and complaints, monitor and track customer satisfaction metrics, and work with other departments to improve the overall customer experience.

Swiggy Careers

Responsibilities:

• Lead and manage a team of customer service representatives
• Develop and implement customer-centric policies and procedures
• Resolve customer issues and complaints in a timely and efficient manner
• Monitor and track customer satisfaction metrics
• Work with other departments to improve the overall customer experience