Swiggy Recruitment 2023

Join Swiggy, India's leading food delivery platform, as a Customer Service Supervisor. We are looking for a dynamic and customer-centric individual to lead our customer service team. As a Customer Service Supervisor, you will play a key role in ensuring a seamless and delightful experience for our customers, contributing to Swiggy's mission of making food accessible and convenient.

Swiggy Careers

Responsibilities:

• • Team Leadership:
    • Lead and motivate a team of customer service representatives to deliver exceptional service.
    • Foster a positive and collaborative work environment, encouraging continuous learning and development.
    • Monitor team performance, provide constructive feedback, and implement strategies for improvement.
  • Customer Experience Management:
    • Oversee customer interactions through various channels, including phone, email, and chat.
    • Resolve escalated customer issues with efficiency and professionalism, ensuring customer satisfaction.