Swiggy Recruitment 2023

At Swiggy, we're on a mission to elevate the dining experience for millions of people by connecting them with the best local restaurants. Our commitment to customer satisfaction is at the core of everything we do. We're looking for a passionate and dynamic individual to join our team as a Customer Success Manager, playing a pivotal role in ensuring our customers have an exceptional experience.

Swiggy Careers

Responsibilities:

• Customer Engagement and Retention:
  • Foster strong relationships with Swiggy's restaurant partners, understanding their unique needs and challenges.
  • Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
  • Implement strategies to enhance customer retention, ensuring a high level of satisfaction and loyalty.
• Problem Resolution and Escalation:
  • Act as the primary point of contact for escalated customer issues, working collaboratively with cross-functional teams to resolve challenges promptly.