Swiggy Recruitment 2023

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? Swiggy is seeking a dedicated and customer-focused individual to join our team as a Customer Officer.

Swiggy Careers

Responsibilities:

• Customer Engagement:
  • Engage with customers via various communication channels to address inquiries, provide assistance, and ensure a seamless ordering experience.
  • Build and maintain positive relationships with customers, understanding their needs and preferences to enhance overall satisfaction.
  • Proactively gather customer feedback and collaborate with internal teams to implement improvements in service quality.
• Issue Resolution:
  • Effectively troubleshoot and resolve customer concerns, complaints, or issues in a timely and empathetic manner.
  • Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring a swift resolution and customer satisfaction.
  • Identify recurring issues and contribute to the development of long-term solutions to enhance customer support processes.