Swiggy Recruitment 2023

As a Customer Service Representative at Swiggy, you will play a pivotal role in ensuring customer satisfaction and loyalty. You will be the frontline ambassador, resolving inquiries, providing assistance, and creating a positive experience for our users. If you are customer-centric, solution-oriented, and thrive in a fast-paced environment, we invite you to be a part of our dynamic team.

Swiggy Careers

Responsibilities:

• Customer Engagement:
  • Respond to customer inquiries through various channels, including phone, email, and chat, with a focus on delivering exceptional service.
  • Proactively address customer concerns, troubleshoot issues, and provide timely and effective solutions.
  • Build and maintain positive relationships with customers, fostering loyalty and trust in the Swiggy brand.
• Order Management:
  • Monitor and manage incoming orders, ensuring accuracy and timely delivery.
  • Collaborate with delivery partners and restaurant partners to resolve order-related issues promptly.