Swiggy Recruitment 2023

As a Customer Service Representative at Swiggy, you will play a crucial role in ensuring our customers receive top-notch support and assistance. Your dedication to providing excellent service will contribute to the overall success of Swiggy in delivering a seamless and delightful experience to our users.

Swiggy Careers

Responsibilities:

• Customer Engagement: Engage with customers through various channels, including chat, email, and phone, to address inquiries, resolve issues, and ensure a positive experience.
• Order Management: Efficiently manage and track customer orders, address delivery concerns, and collaborate with other teams to ensure timely and accurate order fulfillment.
• Problem Resolution: Proactively identify and resolve customer issues, striving for first-contact resolution, and escalate complex problems to the appropriate teams when necessary.