Position title
Swiggy Recruitment 2023 - Job Alert - Customer Support Analyst Post
Job Location
India
Remote work from: India
Base Salary
USD11,500-USD18,500 Per month
Qualifications
Graduation
Employment Type
Full-time
Description
Swiggy Recruitment 2023
Are you passionate about delivering exceptional customer experiences? Join our dynamic team at Swiggy as a Customer Support Analyst and be at the forefront of ensuring customer satisfaction. As a Customer Support Analyst, you'll play a pivotal role in addressing customer queries, resolving issues, and upholding Swiggy's commitment to providing seamless service. If you thrive in a fast-paced environment, possess excellent communication skills, and are dedicated to delivering top-notch support, we invite you to be a part of our growing family.
Swiggy Careers
Responsibilities:
- Customer Query Resolution:
- Respond promptly to customer inquiries via various channels, including chat, email, and phone, demonstrating a high level of professionalism and empathy.
- Investigate and resolve customer issues, ensuring a positive resolution and fostering customer loyalty.
- Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring timely and efficient solutions.
- Continuous Process Improvement:
- Identify trends in customer concerns and feedback, providing valuable insights to improve overall service quality.
- Work closely with the product and technology teams to streamline processes and implement enhancements to optimize the customer support experience.
- Proactively contribute to the development and maintenance of knowledge resources to empower customers and enhance their self-service capabilities.
Hiring organization
Date posted
December 21, 2023
Valid through
March 31, 2024
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