Swiggy Recruitment 2023

As a Customer Service Manager at Swiggy, you will play a crucial role in ensuring our customers have a seamless and delightful experience. You will be responsible for managing a team of dedicated customer service representatives and ensuring that their efforts are aligned with our commitment to excellence. If you are passionate about customer satisfaction and have the skills to lead a team to success, we want to hear from you!

Swiggy Careers

Responsibilities:

1. Team Leadership: Lead and motivate a team of customer service representatives, providing guidance and support to ensure they deliver exceptional customer service. Monitor performance, provide constructive feedback, and foster a collaborative and positive work environment.
2. Customer Issue Resolution: Handle escalated customer issues and complaints effectively, finding solutions that align with company policies and customer satisfaction. Proactively identify areas of improvement to reduce customer issues.