Position title
Swiggy Recruitment 2023 - New Vacancy - Customer Care Executive Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD18,500 Per month
Qualifications

Graduation

Employment Type
Full-time





Description

Swiggy Recruitment 2023

At Swiggy, we believe in delivering not just food but exceptional customer experiences. As a Customer Care Executive, you play a crucial role in ensuring our customers receive unparalleled support and assistance. Join us in revolutionizing the food delivery experience!




Swiggy Careers

Responsibilities:

  • Customer Support Excellence:
    • Respond promptly to customer inquiries via phone, email, and live chat, demonstrating patience and empathy in resolving issues.
    • Provide accurate information about products, services, and order status, ensuring customer satisfaction at every interaction.
    • Collaborate with cross-functional teams to resolve complex problems, escalating issues when necessary to guarantee a swift resolution.
  • Order Management:
    • Monitor and manage order fulfillment, tracking deliveries and coordinating with delivery partners to ensure timely arrivals.
    • Proactively identify and address potential issues in the order process, such as delays or quality concerns, to maintain service standards.




Swiggy Jobs Near Me

Skills:

  • Excellent Communication:
    • Strong verbal and written communication skills with the ability to articulate information clearly and concisely.
    • Active listening skills to understand customer needs and concerns effectively.
  • Problem-Solving:
    • Proven ability to analyze situations, identify problems, and provide effective solutions.
    • Adaptability to handle diverse customer issues and tailor solutions to meet individual requirements.
  • Customer-Centric Approach:
    • Empathy and patience in dealing with customer queries and complaints.
Important Links

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Date posted
December 2, 2023
Valid through
March 31, 2024
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Position: Swiggy Recruitment 2023 - New Vacancy - Customer Care Executive Post

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