Swiggy Recruitment 2023

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? Join Swiggy as a Customer Service Representative and be the voice of our brand, helping our customers have a seamless and enjoyable experience.

Swiggy Careers

Responsibilities:

• Customer Support Excellence: Respond promptly to customer inquiries via phone, email, and chat with a friendly and positive attitude. Address and resolve customer issues, ensuring a high level of satisfaction with each interaction.
• Order Management: Efficiently handle order-related concerns, including tracking, cancellations, and modifications. Collaborate with other teams to ensure accurate and timely resolution of customer inquiries.
• Problem Solving: Identify and escalate priority issues, providing appropriate solutions and alternatives to customers. Proactively seek feedback to improve processes and contribute to an environment of continuous improvement.