Swiggy Recruitment 2023

At Swiggy, we believe in bringing joy to every meal. As one of the leading food delivery platforms, we are committed to providing exceptional service and creating delightful experiences for our customers. We are looking for a dedicated and customer-centric individual to join our team as a Customer Service Supervisor.

Swiggy Careers

Responsibilities:

• Team Leadership:
  • Lead and inspire a team of customer service representatives to deliver excellent support to Swiggy's customers.
  • Foster a positive and collaborative team environment, promoting a culture of continuous improvement and customer satisfaction.
  • Provide guidance and support to team members, ensuring they have the necessary tools and knowledge to address customer inquiries effectively.
• Customer Engagement:
  • Monitor and analyze customer interactions to identify trends, issues, and opportunities for improvement.
  • Develop and implement strategies to enhance the overall customer experience and satisfaction.
  • Collaborate with cross-functional teams to address customer feedback and implement proactive measures for issue resolution.
• Process Optimization:
  • Streamline and optimize customer service processes to ensure efficiency and effectiveness.