Swiggy Recruitment 2023

Join our dynamic team at Swiggy, a leading food delivery and technology company committed to revolutionizing the way people dine. At Swiggy, we value innovation, customer satisfaction, and a passion for delivering delightful experiences. If you're ready to be part of a fast-paced and exciting work environment, Swiggy is the place for you.

Swiggy Careers

Responsibilities:

• Customer Engagement:
  • Engage with Swiggy customers through various channels, including phone, chat, and email, to address inquiries, resolve issues, and ensure a positive experience.
  • Proactively anticipate customer needs and provide personalized solutions, contributing to customer loyalty and satisfaction.
  • Collaborate with cross-functional teams to communicate customer feedback and contribute to continuous improvement initiatives.
• Issue Resolution:
  • Investigate and analyze customer concerns, order discrepancies, and delivery issues to provide timely and effective resolutions.
  • Maintain detailed records of customer interactions, ensuring accurate documentation of issues and resolutions.
  • Collaborate with internal stakeholders to escalate and resolve complex problems, ensuring a seamless and efficient support process.