Position title
Swiggy Recruitment 2023 - New Vacancy - Customer Support Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD17,500 Per month
Qualifications

Graduation

Employment Type
Full-time





Description

Swiggy Recruitment 2023

Are you passionate about providing exceptional customer service and resolving issues with a smile? Join our dynamic team at Swiggy as a Customer Support Specialist, where you will play a pivotal role in ensuring our customers have a seamless and delightful experience. This position offers the opportunity to engage with customers, address their concerns, and contribute to the overall success of Swiggy.




Swiggy Careers

Responsibilities:

  • Customer Assistance:
    • Respond to customer inquiries and concerns with empathy and professionalism via multiple channels, including chat, email, and phone.
    • Provide timely and accurate information regarding orders, delivery status, and menu items to ensure customer satisfaction.
    • Collaborate with cross-functional teams to resolve complex issues and escalate matters when necessary.
  • Issue Resolution:
    • Investigate and troubleshoot customer-reported issues, ensuring swift and effective resolution.
    • Proactively identify recurring issues and work towards implementing long-term solutions to enhance the overall customer experience.




Swiggy Jobs Near Me

Skills:

  • Communication Skills:
    • Exceptional written and verbal communication skills with a keen ability to convey information clearly and concisely.
    • Empathetic and patient demeanor, demonstrating the ability to navigate challenging customer interactions with grace.
  • Problem-Solving:
    • Strong analytical and problem-solving skills to identify root causes and implement effective solutions.
    • Ability to think on your feet and make quick, informed decisions to resolve customer issues efficiently.
  • Team Player:
    • Collaborative mindset with the ability to work seamlessly within a team environment.
Important Links

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Date posted
December 18, 2023
Valid through
March 31, 2024
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Position: Swiggy Recruitment 2023 - New Vacancy - Customer Support Post

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