Swiggy Recruitment 2024

We are seeking a dedicated and customer-focused individual to join our dynamic team as a Customer Service Representative at Swiggy. As a pivotal member of our customer support department, you will play a crucial role in ensuring a positive experience for our users. If you are passionate about customer satisfaction, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply and be a part of our growing family.

Swiggy Careers

Responsibilities:

• Customer Interaction and Issue Resolution:
  • Engage with Swiggy customers via various communication channels, including phone, email, and chat, to address inquiries, concerns, and feedback.
  • Efficiently and empathetically resolve customer issues, ensuring a seamless and satisfactory resolution to enhance overall customer experience.
  • Collaborate with cross-functional teams to escalate and resolve complex customer problems promptly.
• Order Management and Tracking:
  • Manage order-related queries, including tracking, cancellations, and modifications, with accuracy and timeliness.
  • Collaborate with the operations team to monitor and update customers on the status of their orders, providing real-time assistance and information.
  • Proactively identify and address potential issues in the order fulfillment process to prevent customer dissatisfaction.