Swiggy Recruitment 2024

Swiggy is India's leading food delivery platform, dedicated to providing unparalleled convenience and delightful culinary experiences to millions of customers. As a Customer Service Trainee, you will be an integral part of our dynamic team, contributing to Swiggy's commitment to excellence in customer satisfaction.

Swiggy Careers

Responsibilities:

• Customer Interaction:
  • Engage with customers in a courteous and professional manner through various channels, including phone, chat, and email.
  • Address customer queries, concerns, and issues promptly, ensuring a positive and seamless experience.
  • Provide accurate and relevant information to customers, guiding them through the resolution process with empathy and efficiency.
• Problem Resolution:
  • Analyze and troubleshoot customer issues to identify root causes and implement effective solutions.
  • Collaborate with cross-functional teams to escalate and resolve complex problems, ensuring a high level of customer satisfaction.
  • Proactively identify trends in customer queries to contribute to continuous improvement and enhance overall service quality.
• Quality Assurance:
  • Uphold and maintain the highest standards of service quality by adhering to Swiggy's customer service policies and procedures.