Position title
Swiggy Recruitment 2024 - New Opportunity - Customer Care Agent Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD18,500 Per month
Qualifications

Graduation

Employment Type
Full-time





Description

Swiggy Recruitment 2024

We are seeking a dynamic and customer-focused individual to join our team as a Customer Care Agent at Swiggy. As a Customer Care Agent, you will play a crucial role in ensuring a seamless and delightful experience for our customers. Your primary responsibility will be to assist customers with their queries, concerns, and feedback, thereby contributing to the overall success and growth of our platform.




Swiggy Careers

Responsibilities:

  • Customer Support Excellence:
    • Provide exceptional customer support through various channels, including but not limited to calls, emails, and chat, addressing customer inquiries, complaints, and feedback with empathy and professionalism.
    • Proactively identify and resolve customer issues, ensuring a positive resolution and complete customer satisfaction.
    • Collaborate with cross-functional teams to escalate and resolve complex customer cases, demonstrating a commitment to delivering high-quality service.
  • Product Knowledge and Continuous Learning:
    • Stay updated on Swiggy's product offerings, policies, and procedures to provide accurate and timely information to customers.
    • Actively participate in ongoing training sessions to enhance product knowledge, customer service skills, and stay informed about industry trends.
    • Contribute to the development and improvement of customer service processes and documentation based on evolving customer needs and feedback.




Swiggy Jobs Near Me

Skills:

  • Customer-Centric Approach:
    • Demonstrated passion for delivering exceptional customer service and a commitment to exceeding customer expectations.
    • Strong communication skills, both verbal and written, with the ability to convey information clearly and concisely.
  • Problem-Solving and Adaptability:
    • Excellent problem-solving skills with the ability to think critically and find creative solutions to customer issues.
    • Adaptability to a fast-paced and dynamic work environment, with the capacity to handle a variety of customer scenarios.
  • Team Player:
    • Collaborative mindset with the ability to work seamlessly within a team and contribute to a positive work culture.
    • Willingness to share knowledge, learn from colleagues, and actively participate in team initiatives.
Important Links

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Date posted
January 3, 2024
Valid through
March 31, 2024
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Position: Swiggy Recruitment 2024 - New Opportunity - Customer Care Agent Post

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