Swiggy Recruitment 2024

As a Customer Care Executive at Swiggy, you will play a pivotal role in ensuring our customers receive the highest level of support and satisfaction. If you are a customer-centric individual with excellent communication skills and a passion for delivering exceptional service, we invite you to join our dynamic and fast-paced team.

Swiggy Careers

Responsibilities:

• Customer Engagement and Issue Resolution:
  • Engage with customers via multiple channels, including phone, email, and chat, to address inquiries, resolve issues, and provide assistance.
  • Proactively identify and address customer concerns to ensure a positive and seamless experience with Swiggy's services.
  • Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring timely and effective solutions.
• Quality Assurance:
  • Maintain a high standard of service quality by adhering to Swiggy's customer service guidelines and protocols.
  • Conduct follow-up communication with customers to gather feedback, ensuring continuous improvement in service delivery.
  • Monitor and analyze customer interactions to identify trends, issues, and opportunities for process enhancement.
• Product Knowledge and Guidance:
  • Stay informed about Swiggy's product offerings, policies, and promotions to provide accurate and up-to-date information to customers.