Swiggy Recruitment 2024

Join our dynamic team at Swiggy as a Customer Service Representative, where you will play a crucial role in ensuring an exceptional customer experience. As a Customer Service Representative, you will be the frontline ambassador of Swiggy, providing top-notch support and resolving customer queries with efficiency and empathy. If you are passionate about customer satisfaction, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to be a part of our customer-centric team.

Swiggy Careers

Responsibilities:

• Customer Support Excellence:
  • Respond promptly and professionally to customer inquiries through various channels, including phone, email, and chat.
  • Provide accurate information about Swiggy's services, resolve issues, and ensure a positive customer experience.
  • Collaborate with cross-functional teams to address complex customer concerns and escalate issues when necessary, ensuring swift resolution.
• Problem Solving and Troubleshooting:
  • Identify and analyze customer concerns to determine root causes and implement effective solutions.
  • Proactively troubleshoot issues related to orders, payments, and delivery, demonstrating a solution-oriented approach.
  • Collaborate with internal teams to streamline processes and prevent recurring issues, contributing to continuous improvement.
• Communication and Relationship Building:
  • Communicate effectively with customers, demonstrating active listening and empathy to understand their needs.
  • Build rapport and establish positive relationships with customers, fostering loyalty and trust in the Swiggy brand.
  • Provide timely updates on order status, promotions, and new features, ensuring customers are well-informed and engaged.