Position title
Swiggy Recruitment 2024 - New Opportunity - Customer Service Supervisor Post
Job Location
India
Remote work from: India




Base Salary
USD12,500-USD18,500 Per month
Qualifications

Graduation Degree

Employment Type
Full-time





Description

Swiggy Recruitment 2024

At Swiggy, we're on a mission to elevate the dining experience for our customers. As a leading food delivery platform, we take pride in connecting people with the food they love. We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Supervisor. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, we want to hear from you.




Swiggy Careers

Responsibilities:

  • Team Leadership:
    • Lead and inspire a team of customer service representatives, fostering a positive and collaborative work environment.
    • Provide guidance and support to the team, ensuring they deliver outstanding customer service through effective communication and problem-solving.
  • Quality Assurance:
    • Implement and maintain quality assurance processes to uphold service standards and exceed customer expectations.
    • Conduct regular performance reviews, identify areas for improvement, and develop training programs to enhance the skills of the customer service team.
  • Issue Resolution:
    • Oversee the resolution of customer queries and concerns, ensuring a timely and satisfactory resolution.




Swiggy Jobs Near Me

Skills:

  • Leadership:
    • Proven experience in a leadership or supervisory role, with the ability to motivate and guide a team.
    • Strong interpersonal skills to build and maintain positive relationships with team members and other departments.
  • Customer Focus:
    • Exceptional customer service orientation with a keen understanding of customer needs and the ability to drive a customer-centric culture.
    • Effective problem-solving skills to address customer issues and improve overall service quality.
  • Communication:
    • Excellent verbal and written communication skills to convey information clearly and concisely.
Important Links

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Date posted
January 9, 2024
Valid through
May 31, 2024
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Position: Swiggy Recruitment 2024 - New Opportunity - Customer Service Supervisor Post

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