Swiggy Recruitment 2024

At Swiggy, we are committed to revolutionizing the food delivery industry and providing unparalleled experiences for our customers. As a leading technology-driven platform, we believe in fostering a culture of innovation, customer-centricity, and inclusivity. Join us in our mission to redefine the way people experience food!

Swiggy Careers

Responsibilities:

• Customer Engagement:
  • Act as the frontline support for Swiggy customers, addressing inquiries, resolving issues, and ensuring a positive experience.
  • Proactively engage with customers through various channels, including phone, chat, and email, to provide assistance and gather feedback.
• Issue Resolution:
  • Investigate and analyze customer concerns, collaborating with cross-functional teams to ensure swift and effective issue resolution.
  • Document and communicate recurring issues to contribute to ongoing process improvements and enhance overall customer satisfaction.
• Product Knowledge:
  • Stay updated on Swiggy's product offerings, policies, and procedures to provide accurate and timely information to customers.