Swiggy Recruitment 2024

At Swiggy, we believe in delivering not just food but also exceptional customer experiences. Our Help Desk plays a crucial role in ensuring our customers receive the support they need promptly and effectively. As we continue to revolutionize the food delivery industry, we are seeking a passionate and customer-centric individual to join our team as a Customer Support Executive.

Swiggy Careers

Responsibilities:

• Customer Assistance:
  • Respond to customer inquiries, concerns, and feedback through various channels, including chat, email, and phone, ensuring a swift and satisfactory resolution.
  • Guide users through the Swiggy platform, helping them navigate orders, payments, and other functionalities to enhance their overall experience.
  • Proactively identify and address potential issues, collaborating with internal teams to implement lasting solutions and improvements.
• Quality Assurance:
  • Conduct regular quality assessments of customer interactions to ensure adherence to Swiggy's service standards.
  • Provide constructive feedback to support continuous improvement among the customer support team.