Position title
Swiggy Recruitment 2024 - New Vacancy - Customer Experience Agent Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD17,500 Per month
Qualifications

Graduation

Employment Type
Full-time





Description

Swiggy Recruitment 2024

At Swiggy, we are on a mission to revolutionize the way people experience food delivery. Our commitment to delivering exceptional service is at the core of everything we do. Join our team and be a part of an exciting journey where your passion for customer satisfaction meets cutting-edge technology.




Swiggy Careers

Responsibilities:

  • Customer Engagement:
    • Act as the first point of contact for Swiggy customers, providing timely and personalized assistance through various channels such as chat, email, and phone.
    • Build and maintain positive relationships with customers, addressing inquiries, resolving issues, and ensuring a seamless and delightful experience with our platform.
    • Proactively communicate with customers to gather feedback, understand their needs, and identify opportunities for improvement in our services.
  • Problem Resolution:
    • Investigate and troubleshoot customer concerns, working collaboratively with cross-functional teams to resolve issues efficiently.
    • Utilize problem-solving skills to navigate complex situations and find innovative solutions that exceed customer expectations.
    • Document and analyze customer interactions to contribute valuable insights for process improvements and product enhancements.




Swiggy Jobs Near Me

Skills:

  • Excellent Communication:
    • Strong verbal and written communication skills with the ability to convey information clearly and professionally.
    • Active listening skills to understand customer needs and provide empathetic support.
  • Problem-Solving:
    • Proven ability to analyze and resolve customer issues independently, demonstrating critical thinking and creative problem-solving skills.
    • Adaptability to handle a variety of customer situations with composure and professionalism.
  • Customer Focus:
    • Passion for delivering exceptional customer experiences and a genuine interest in addressing customer concerns.
    • Ability to handle high-pressure situations with a positive attitude and a commitment to customer satisfaction.
Important Links

Find the Link in Apply Now Button



Date posted
December 20, 2023
Valid through
March 31, 2024
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Position: Swiggy Recruitment 2024 - New Vacancy - Customer Experience Agent Post

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