Position title
Swiggy Recruitment 2024 - New Vacancy - Customer Service Representative Post
Job Location
India
Remote work from: India
Base Salary
USD11,500-USD20,500 Per month
Qualifications
Graduation Degree
Employment Type
Full-time
Description
Swiggy Recruitment 2024
We are seeking a dedicated and customer-focused individual to join our dynamic team as a Customer Service Representative at Swiggy. As a pivotal member of our customer support department, you will play a crucial role in ensuring a positive experience for our users. If you are passionate about customer satisfaction, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply and be a part of our growing family.
Swiggy Careers
Responsibilities:
- Customer Interaction and Issue Resolution:
- Engage with Swiggy customers via various communication channels, including phone, email, and chat, to address inquiries, concerns, and feedback.
- Efficiently and empathetically resolve customer issues, ensuring a seamless and satisfactory resolution to enhance overall customer experience.
- Collaborate with cross-functional teams to escalate and resolve complex customer problems promptly.
- Order Management and Tracking:
- Manage order-related queries, including tracking, cancellations, and modifications, with accuracy and timeliness.
- Collaborate with the operations team to monitor and update customers on the status of their orders, providing real-time assistance and information.
- Proactively identify and address potential issues in the order fulfillment process to prevent customer dissatisfaction.
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