Position title
Swiggy Recruitment 2024 - New Vacancy - Customer Service Supervisor Post
Job Location
India
Remote work from: India




Base Salary
USD11,500-USD18,500 Per month
Qualifications

Graduation Degree

Employment Type
Full-time





Description

Swiggy Recruitment 2024

At Swiggy, we are on a mission to elevate the dining experience for our customers. As India's leading food delivery and on-demand platform, we believe in providing exceptional service and connecting people with the food they love. We are seeking a dynamic and customer-centric individual to join our team as a Customer Service Supervisor. If you are passionate about customer satisfaction and thrive in a fast-paced environment, we want to hear from you.




Swiggy Careers

Responsibilities:

  • Team Leadership:
    • Lead and inspire a team of customer service representatives to deliver exceptional support to Swiggy users.
    • Foster a positive and collaborative team environment by providing guidance, feedback, and training to ensure continuous improvement.
  • Customer Issue Resolution:
    • Oversee the resolution of customer queries, concerns, and issues promptly and professionally.
    • Collaborate with cross-functional teams to address and resolve escalated matters, ensuring a high level of customer satisfaction.
  • Process Improvement:
    • Identify areas for improvement in customer service processes and implement effective solutions.




Swiggy Jobs Near Me

Skills:

  • Leadership:
    • Proven experience in leading and motivating teams to achieve performance targets.
    • Ability to effectively communicate and implement a customer-centric vision within the team.
  • Problem-Solving:
    • Strong analytical and problem-solving skills to address complex customer issues and improve processes.
    • Ability to think critically and make sound decisions in a fast-paced environment.
  • Communication:
    • Excellent verbal and written communication skills to interact with customers, team members, and other stakeholders.
    • Empathy and the ability to convey information clearly and professionally.
Important Links

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Date posted
January 6, 2024
Valid through
May 31, 2024
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Position: Swiggy Recruitment 2024 - New Vacancy - Customer Service Supervisor Post

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