Swiggy Recruitment 2024

At Swiggy, we believe in connecting people with the food they love. As a Customer Service Trainee, you will play a crucial role in ensuring our customers receive exceptional service, resolving queries, and enhancing their overall Swiggy experience.

Swiggy Careers

Responsibilities:

• Customer Interaction and Issue Resolution:
  • Engage with customers in a professional and courteous manner, addressing their queries and concerns through various communication channels.
  • Demonstrate empathy and understanding, ensuring prompt and effective resolution of issues to enhance overall customer satisfaction.
  • Collaborate with cross-functional teams to resolve complex problems and provide timely feedback to improve service quality.
• Quality Assurance:
  • Conduct thorough quality checks on customer interactions to maintain high service standards.
  • Identify trends and patterns in customer concerns, providing insights to the management for continuous improvement.
  • Uphold and adhere to Swiggy's service policies and standards, ensuring a consistent and positive customer experience.

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