Position title
Tech Mahindra Recruitment 2023 - Freshers Job - Help Desk Worker Post
Job Location
India
Remote work from: India




Base Salary
USD13,500-USD17,500 Per month
Qualifications

12th, Graduate

Employment Type
Full-time





Description

Tech Mahindra Recruitment 2023

Are you a tech-savvy individual with excellent communication skills? Tech Mahindra is looking for a Help Desk Worker to provide essential technical support and assist our clients and employees with their IT-related issues. If you are passionate about solving problems, possess strong interpersonal skills, and are ready to make a positive impact, we want you to be a part of our team.




Tech Mahindra Careers

Responsibilities:

  1. Technical Support: Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues in a timely and efficient manner.
  2. Customer Service: Offer exceptional customer service, ensuring a positive and professional experience for clients and employees seeking assistance, while maintaining a high level of patience and empathy.
  3. Documentation and Reporting: Maintain accurate records of all help desk interactions, issues, and resolutions. Collaborate with the technical team to escalate complex problems and provide detailed reports.




Tech Mahindra Jobs Near Me

Skills:

  1. Technical Proficiency: Demonstrated knowledge of computer systems, operating systems, and common software applications. Troubleshooting experience is a plus.
  2. Communication: Strong verbal and written communication skills, with the ability to explain technical concepts in a clear and concise manner.
  3. Problem-Solving: Excellent problem-solving skills with a focus on finding innovative solutions and a keen attention to detailQualifications:
    1. High school diploma or equivalent. A bachelor's degree in a relevant field is a plus.
    2. Previous experience in a customer service or technical support role is preferred.
    3. Certifications in IT or related fields (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage but not mandatory.
Important Links

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Date posted
November 2, 2023
Valid through
February 29, 2024
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Position: Tech Mahindra Recruitment 2023 - Freshers Job - Help Desk Worker Post

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