Unilever Recruitment 2023

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced and collaborative environment? As a Customer Care Executive at Unilever, you will play a key role in ensuring our customers receive top-notch support and assistance. This is an opportunity to be part of a company that values innovation, sustainability, and the well-being of both its consumers and employees.

Unilever Careers

Responsibilities:

• Customer Interaction:
  • Engage with customers through various channels, including phone, email, and chat, to address inquiries, resolve issues, and provide product information.
  • Ensure a positive and empathetic customer experience by actively listening to customer needs and concerns.
• Problem Resolution:
  • Investigate and troubleshoot customer problems, finding effective solutions that meet both customer and company expectations.
  • Collaborate with internal teams to escalate and resolve complex issues, ensuring a seamless resolution process.
• Continuous Improvement:
  • Identify trends in customer feedback and suggest improvements to products, services, or processes to enhance overall customer satisfaction.
  • Contribute to the development and implementation of customer care strategies aimed at exceeding customer expectations.