Unilever Recruitment 2023

Are you passionate about delivering exceptional customer experiences? Join Unilever's dynamic team as a Customer Care Agent, where your communication skills and dedication will make a significant impact. At Unilever, we believe in creating a workplace that values diversity, inclusion, and a collaborative spirit. We are committed to fostering an environment where every individual feels empowered and appreciated.

Unilever Careers

Responsibilities:

• Customer Engagement:
  • Interact with customers through various channels, including phone, email, and live chat, to address inquiries, resolve issues, and ensure overall satisfaction.
  • Proactively engage with customers to gather feedback, identify trends, and recommend improvements to enhance the overall customer experience.
• Problem Resolution:
  • Utilize effective problem-solving skills to investigate and resolve customer concerns promptly and efficiently.
  • Collaborate with cross-functional teams to escalate and resolve complex issues, ensuring a seamless resolution for the customer.