Unilever Recruitment 2023

We are seeking a highly motivated and customer-focused Help Desk Specialist to join our IT support team. As a Help Desk Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure by providing efficient and effective technical support to internal users. This is an exciting opportunity for a skilled professional to contribute to the success of a leading global company.

Unilever Careers

Responsibilities:

• First Line Support:
  • Serve as the initial point of contact for all IT-related issues and inquiries, providing timely and accurate resolution or escalating as necessary.
  • Diagnose and troubleshoot hardware and software problems, guiding users through step-by-step solutions with patience and professionalism.
  • Maintain a comprehensive knowledge base to facilitate quick issue resolution and contribute to the continuous improvement of our support processes.
• User Training and Guidance:
  • Conduct user training sessions to enhance overall digital literacy and promote self-service options, empowering employees to resolve common IT issues independently.
  • Create user-friendly documentation and guides to assist staff in understanding and utilizing various software applications and IT resources.
  • Proactively identify recurring issues and develop targeted training programs to address knowledge gaps and improve overall user satisfaction.