Unilever Recruitment 2023

Join Unilever, a global leader in consumer goods, and embark on a rewarding career as a Customer Care Executive. As a pivotal member of our Customer Care team, you will play a crucial role in ensuring a seamless and positive experience for our valued customers. If you are passionate about customer satisfaction, possess excellent communication skills, and thrive in a dynamic environment, we invite you to be part of our vibrant team.

Unilever Careers

Responsibilities:

• Customer Engagement and Issue Resolution:
  • Engage with customers via various channels, including phone, email, and live chat, to address inquiries, concerns, and product-related questions.
  • Demonstrate empathy and professionalism while resolving customer issues promptly and efficiently, aiming to exceed customer expectations.
  • Collaborate cross-functionally with other departments to ensure timely resolution of complex customer cases and to provide insights for continuous improvement.
• Product Knowledge and Information Sharing:
  • Stay updated on Unilever's product portfolio, features, and benefits to provide accurate and relevant information to customers.
  • Create and maintain a knowledge base of frequently asked questions and common issues to empower customers and enhance self-service options.
  • Act as a brand ambassador by effectively communicating Unilever's values and commitment to quality in every customer interaction.