Unilever Recruitment 2023

Unilever is seeking a dedicated Help Desk Specialist to join our dynamic IT support team. As a Help Desk Specialist, you will play a crucial role in providing efficient and effective technical assistance to our internal stakeholders, ensuring seamless operations across the organization.

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Responsibilities:

• User Support:
  • Respond promptly to user inquiries, troubleshoot issues, and provide technical assistance to resolve hardware and software problems.
  • Collaborate with cross-functional teams to escalate and prioritize issues, ensuring timely resolution and minimal disruption to end-users.
  • Maintain accurate records of help desk interactions, service requests, and resolutions to contribute to our knowledge base.
• System Monitoring and Maintenance:
  • Proactively monitor and maintain IT systems, identifying potential issues and implementing preventive measures.
  • Conduct routine system checks, updates, and patches to ensure the security and optimal performance of hardware and software.
  • Collaborate with IT teams to implement best practices for system reliability and scalability.