Position title
Wipro New Opportunity 2024 / Latest Vacancy - Customer Care Associate Post
Job Location
India
Remote work from: India
Base Salary
USD11$-USD20$ Per hour
Qualifications
Bachelor's Degree
Employment Type
Full-time
Description
Wipro Recruitment 2024
Wipro is a globally recognized leader in technology services and consulting, empowering businesses to thrive in an ever-evolving digital landscape. Our commitment to innovation, customer-centric approach, and diverse workforce make us a preferred partner for organizations seeking transformative solutions. Join our dynamic team and be a part of shaping the future.
Wipro Careers
Responsibilities:
- Customer Engagement:
- Interact with customers in a professional and courteous manner, addressing inquiries and concerns promptly.
- Provide accurate and relevant information to customers, ensuring a positive experience at every touchpoint.
- Collaborate with cross-functional teams to resolve complex issues and elevate customer satisfaction.
- Problem Resolution:
- Diagnose and troubleshoot customer issues, ensuring swift resolution and a seamless customer journey.
- Escalate critical concerns to the appropriate channels and follow through until resolution is achieved.
- Continuously identify opportunities for process improvements to enhance overall customer support efficiency.
- Quality Assurance:
- Maintain high standards of service quality and adherence to established service level agreements (SLAs).
- Conduct regular follow-ups to ensure customer satisfaction post-resolution.
- Collaborate with team members to share best practices and contribute to a positive work environment
Hiring organization
Date posted
January 24, 2024
Valid through
August 31, 2024
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